@everyone re: the update above 📢
@everyone re: the update above 📢
So what will happen to my existing projects on November 8?
- WhatsApp: The existing WhatsApp integration will remain live and changes can still be pushed. Looking ahead, for customers using this WhatsApp integration, we recommend instead utilizing our Dialog API or a community-built integration to launch to WhatsApp. You can find more information and our advanced integration documentation here.
- Twilio SMS: The existing Twilio SMS project types will still be published and remain functional. Looking ahead, for customers using the existing Twilio SMS integration, we recommend instead utilizing our Dialog API.
- Microsoft Teams: Microsoft Teams projects will experience a break in functionality. We recommend utilizing our Dialog API to integrate.
Looking for a custom channel integration?
The good news is that we have countless options for custom channel integrations moving forward.
- Build your own integration: jump into our developer documentation to get started and join our #🔌┃developer-chat channel to connect with our community of agent builders.
- Use a community-built integration: check out our developer showcase for community-built integrations, including WhatsApp, Calendly, custom interfaces and more.
6 Replies
adverse-sapphire•2y ago
For anyone looking to migrate or build with WhatsApp - @l0st is building an easy to implement integration. Will leave it to him to share more!
magic-amber•2y ago
Can someone please do a teams one - I'm halfway through building an agent for a client that I told them could go on Teams, but I have no idea how to use the dialog API
xenial-black•2y ago
Will VF be vetting these developers that you actively promote here for key VF features going forward as you decouple quite crucial functionality like omnichannel deployments…asking as these third party solutions seem to rely on us plugging in VF APIs to 3rd party software….kind of like giving away the security keys to the castle doors 😉😁…the emphasis here being ones that VF actively promote…..one would hope that VF are doing some sort of due diligence that they are data/security compliant/know what they are doing/etc etc thx
adverse-sapphire•2y ago
Very good question - right now these are all entirely 3rd party community solutions (at your own risk). But we may have a vetting process in the future as things ramp up for 'certified' partners!
xenial-black•2y ago
Hey is this update completed? Any changelogs? Thx
adverse-sapphire•2y ago
@AI diva update went live today