I need help with the widget that I want to deploy on shopify

Hello, their voiceflow team. I have a very serious issue that I want to discuss and find a solution for that as soon as possible. There are two problems.

1: Deploying the chat widget code on Shopify doesn't work directly. We need to remove a specific CSS property to make it appear on the Shopify store. By default the property on CSS Display is None(Display: none;) for this we can easily remove it to inline-block or block so it could be solved.

2: This second cause may be for others as well. But in my case, I find it specific so when the chatbot is deployed the responses are abandoned. Like sometimes it works and sometimes it doesn't respond 1 or 2 times after that it just does nothing. I checked it and seems like it responds to the messages but it doesn't really show up on the Shopify store chatbot widget.

The solution for these two problems is needed really urgently as going through every possible solution we came to our last stop which is the voiceflow team. So, please!

I hope this helps or if you need a video of what is happening then let me know thanks
@NiKo | Voiceflow @Builder @KimLooo @Daniel @W. Williams (SFT)

NiKo | Voiceflow•1/18/24, 3:39 PM

Hi!
Just a reminder, avoid tagging people in posts. We check Discord regularly so no need to notify everyone

Yeah, I think Winston give you the fix for this one already
Are you using GPT models and if that's the case, what is your maxToken settings?
Asking because since a few weeks, Open AI endpoints tend to timeout with larger response (more than 500 tokens) with recent models like GPT4 and GPT4 Turbo).
It's hard with random issue but you might want to try to repro in the Test tool and debug whenever you face an empty response. You need to check if it's a timeout (no response), if the response is there but with encoded chars that avoid it to be rendered correctly for example or if this is something else.

And yes, whenever you can share a video, do it as it helps to understand the use case and give us more context

broad-salmonOP•1/18/24, 3:43 PM

Alright, I will come up with the video. this is not on a GPT or assistant API it's built on voice flow. And a lot of time to make it perfect. But these simple issues are really blocking me from delivering it to the client.

Hhurt-tomato Hi! Just a reminder, avoid tagging people in posts. We check Discord regularly s...

broad-salmonOP•1/18/24, 3:45 PM

What would be the possibility of this not showing the messages? Does it depend on the code of the Shopify store code?

NiKo | Voiceflow•1/18/24, 3:52 PM

First try to find a way to repro the error in the Test tool as this will be the easiest way for you to check what can generate this. If you can't generate the error in the Test tool but you can in the chat widget then this might be related to your Shopify integration and you can start digging there.

broad-salmonOP•1/18/24, 4:00 PM

Thanks Appreciate it. I will get back to you/