helpful-purple•2y ago
Integrating Audio Input & Output with Voiceflow Web Chat: Seeking Solutions
Hello @NiKo | Voiceflow 😀 ! I have a client who needs to integrate both audio input and output into a web chat. I saw that in the demo with Elevenlabs (https://youtu.be/risF0Vz3eWk?si=SnfzopgcN1lAv-yW) it is possible to do this, but it doesn't handle the audio input, only the output. While in the demo with Whisper (https://www.voiceflow.com/blog/openai-whisper-model-asr), it seems that it cannot be immediately integrated with the Voiceflow webchat.
Is there a way to take advantage of the Voiceflow web chat interface and handle both audio input and output? My goal is to avoid creating an interface but to take advantage of Voiceflow webchat.
I have developers who can create custom solutions, but before going down that path, I would like to know if there's a simpler way to achieve this. Clearly, the audio aspect is a plus and should work as an alternative to traditional written messages. Thank you very much for your response!
4 Replies
You might reach out to @l0st. He has an eligant solution. Also, I believe next month VF is releasing a new feature that should natively support this type of functionality 🤞
helpful-purpleOP•2y ago
Thanks @W. Williams (SFT) , that's great news about the native support! In the meantime, I need to provide an immediate solution to the customer. I look forward to the elegant solution from @l0st Thank you very much guys! 😄
@l0st following up here to see if you had anything!
like-gold•2y ago
@KimLooo I did something similar oreviuosly as well. And just today I had a meeting with @Vale7 and his team about it.