wee-brown•2y ago
Channel integration
If i would integrate my voiceflow chatbot with a channel like whatsapp. Is there a possibility for my chatbot to know on which whatsapp number/account the conversation takes place?
4 Replies
rare-sapphire•2y ago
Depends how you do the integration!
For any integration to a channel like whatsapp you'd need to do it with code. We have some examples on developer.voiceflow.com
In the code is where you define what happens with the number
wee-brownOP•2y ago
All right thank you I will check it out! At least knowing it is possible helps a lot.
From what I have read is that Whatsapp doesn't provide access to users' phone numbers for third-party integrations due to privacy and security reasons, I hope there is a workaround, Thanks!
absent-sapphire•2y ago
Hi @mohameddk_
Fetching user's whatsapp name and number is very much possible. My bot already does this. Check it out: https://wa.me/918920012516?text=Hi%20Darwiz%20
Just send hi, and the first greeting message will include your name.
wee-brownOP•2y ago
@anmolrishi Wow nice work! it looks great. Hypothetical question though. If a same chatbot would be active on different whatsapp numbers. Can it be able to recognize on which whatsapp number the messages are sent?
in other words in the example of your chatbot it says hi {name reciever}, is it also able to say hi {name sender} ?