afraid-scarlet•2y ago
Hi Guys,
I own an AI_automation business and all of the chatbots that we currently have running on websites just stopped working all of a sudden. can somebody please help us fix this problem?
8 Replies
It seems like you're experiencing an issue with your chatbots on your websites. This could be due to a variety of reasons.
One possible cause could be an issue with the Web Chat integration in Voiceflow. It's worth checking if there have been any changes to your website or web app that could have affected the integration. You can refer to our documentation on implementing and customizing the Web Chat integration here.
Another potential issue could be related to the state management of your chatbots. If your bots are not managing the state of the conversation correctly, they might not be able to respond as expected. You can refer to our guide on how to manage the state of the conversation here.
Please review these resources and check if they can help you identify and resolve the issue. If the problem persists, it might be beneficial to discuss this with our community members who might have experienced similar issues and could provide further insights.
afraid-scarletOP•2y ago
neither of those things seem to be the problem, we have changed nothing at all but are still experiencing problems with all of the online chatbots that we have at this moment
We have similar reports, the team is investigating and we will keep you posted
afraid-scarletOP•2y ago
okay thank you how can we stay up to date about the solution to this problem? do you have any idea how long this will take?
I will ping you here whenever we have an update.
afraid-scarletOP•2y ago
Thanks!
Can you try again on your end?
afraid-scarletOP•2y ago
the chatbots are working again, thank you for the support