fascinating-indigo•2y ago
Transcripts from Chatbot in Slack built using Voiceflow
Hi guys,
Hope you are well.
I built a Slack bot using Voiceflow, that answers user queries. I would like to record and save the transcripts for each conversation. What is the most convenient way to do this please ?
Many thanks
3 Replies
In Voiceflow, you can record and save the transcripts of each conversation using the Transcripts functionality. This feature provides a turn-by-turn record of each user interaction, including the utterances they used and the intents they hit along the way.
To access the Transcripts section, navigate to the main left panel located next to the sidebar. Your transcripts can be found in the left-hand navigation, or quickly accessed using the keyboard shortcut 2. Once in the Transcripts tab, you can click through all available transcripts for your assistant in the left-hand Conversations List.
For tests run with the Test Tool, when the test ends, you will be shown an option to Save the test, and you can click that to save a transcript. For tests run using the Sharable Prototype, each test's transcript will be saved automatically.
If you want to take your transcripts offline and off-tool or run further analysis on them, you have the option of exporting your transcript(s). You can select the ... menu in the Conversations (Transcripts) list, located next to each transcripts' title, and click the Export option. This will download a CSV export of your transcript.
Sources:
- Introduction to Transcripts
- Viewing, Sorting and Filtering Transcripts
- Saving a transcript
- Managing Transcripts
fascinating-indigoOP•2y ago
I want transcripts from the chatbot's conversations in Slack, when it is deployed
Check the doc for our Transcripts API here:
https://developer.voiceflow.com/reference/fetchtranscripts
We also have an example for a Slack integration on our GitHub repo that support transcripts.
https://github.com/voiceflow-gallagan/voiceflow-slack
GitHub
GitHub - voiceflow-gallagan/voiceflow-slack
Contribute to voiceflow-gallagan/voiceflow-slack development by creating an account on GitHub.