fascinating-indigo•2y ago
answering questions as long as the user is in the intent
so i want the chatbot to answer about a certain topic as long as the user is in the intent, so thats why i created this loop thinking it would just work... somehow it doesnt.
i dont know why because it did work before, just now it somehow doesnt ... is there a better way to solve this ... am i missing something?
also another question:
does the chatbot only "enter" an intent if the utterance is matched 100%?
2 Replies
In Voiceflow, an intent is a specific action or request that a user wants to perform or receive. Intents are defined as specific triggers that initiate a particular conversational flow or action. They are linked to specific phrases or commands, called utterances, that a user might say, and are used to route the user's request to the appropriate conversational flow or action.
If you're experiencing issues with your loop not working as expected, it could be due to a variety of factors. It's important to ensure that your intents and utterances are correctly defined and that your loop is properly configured.
As for your second question, the chatbot does not necessarily need a 100% match to an utterance to enter an intent. The NLU models used by Voiceflow are designed to recognize and understand user needs even if the utterance isn't an exact match. They analyze text to determine intents and are heavily used in assistant technology and semantic analysis.
However, it's important to note that the more utterances you have, the better the NLU will be at recognizing user responses as intents. So, if you're finding that your chatbot isn't entering an intent as expected, you might want to consider adding more utterances that point to that intent.
Sources:
- Voiceflow Developer Documentation
- Voiceflow Knowledge Base
- Voiceflow Handling User Input and Matching to Intents
fascinating-indigoOP•2y ago
okay so i replaced the listen step and used choice with the intent instead of capture last utterance, and now, at least the chatbot can generate an answer