other-emerald•2y ago
reprompting
I am trying to run a block after a choice step. Unfortunately I keep getting reprompted. How do I go to the block instead.
4 Replies
probable-pink•2y ago
Can you provide a screenshot of this section of your project?
other-emeraldOP•2y ago
ok these are the screenshots. It basically keeps taking the user in circles jumping from reprompt to reprompt. In the example there is no mention of red in the utterance yet it is using the "red" entity's reprompt.
other-emeraldOP•2y ago
Hopefully this will help
I’m kinda of answering my own question but I believe the choice step is primarily used for yes or no questions so this would not work
Here is an article: https://www.voiceflow.com/blog/when-to-use-the-choice-step-vs-the-capture-step
probable-pink•2y ago
Ah yea the way you've set this up isn't good
The choice step is primary used for creating a path
So in this case you would do something like
"What can I help you with"
1. Test Colours
2. Test Materials
The entity is used to cover a group of items
So you would have one entity called colour - with values like 'red, yellow, blue' etc