To create a chatbot that sells a product to someone who sends you a direct message, you'll need to follow a few steps:
Create a Voiceflow agent: Start by building a chat project on Voiceflow. This will be the foundation of your chatbot.
Get your Dialog Manager API Key: You'll need this to connect your chatbot to the Voiceflow agent you've created. You can find instructions on how to obtain your API key in the Voiceflow documentation.
Design your chatbot's conversation flow: This will depend on the product you're selling and the sales process you want to implement. You can use Voiceflow's Dialog Manager to design the conversation flow.
Connect your chatbot to a messaging platform: If you're planning to use Telegram, for example, you can follow our guide on how to build a Telegram bot with Voiceflow's Dialog Manager.
Implement a live chat handoff: If a customer needs to speak with a human agent, you can use our open source chat widget and custom action step to handoff to a live chat platform.
Test your chatbot: Once you've set everything up, make sure to test your chatbot thoroughly to ensure it's working as expected.
Remember, each response from your chatbot is produced by a particular block on your Voiceflow project. After processing a request, the Dialog Manager API will respond with an array of "traces" which are pieces of the overall response from the project.
