correct-apricot•2y ago
Help
My chatbot ends session prematurely without adding the end step. I want it to complete the session before it ends conversation
2 Replies
The End step in Voiceflow is designed to automatically end the conversation and app, without any further messages to the user. It's a piece of conversation logic that can be used to "force-quit" the app if needed. Once in place, if the End step is activated, it will automatically end the conversation.
However, if your chatbot is ending sessions prematurely without the End step, it might be due to a Custom Action. Custom Actions in Voiceflow can cause your diagram to return early if it encounters one of the Custom Actions specified. For example, a "dial" type trace defined by your Voiceflow agent could cause the conversation to end prematurely.
You might want to check your flow for any Custom Actions that could be causing the premature end of the conversation. If you find any, you can adjust them accordingly to ensure the conversation doesn't end prematurely.
For more information on the End step and Custom Actions, you can refer to these resources:
- End Step
- Custom Actions
Is the AppDate variable exist in your agent?
To debug, you can link the Capture step to a text step to debug the value of your {AppDate} variable.