rival-black•2y ago
how to stop chatbot replying to swear words.
Hi, I am building an Ai chatbot for a business but an issue that has been occurring is that when the chatbot has asked for names people have put swear words.how can I stop it from replying to these ?
1 Reply
To prevent your AI chatbot from responding to inappropriate language, you can implement a content moderation system. This system would filter out any offensive or inappropriate words from user inputs before they are processed by the chatbot.
In Voiceflow, you can use the Choice step to interpret user responses and direct the user to different conversational logic pathways depending on the user intent. If a user input contains inappropriate language, you can set the intent to not match any of the defined pathways, triggering a "No Match" response.
You can also use the "No Match" pathway to ask the user to rephrase their wording so that the chatbot better understands the user's needs. This can be a polite way to discourage the use of inappropriate language without directly addressing it.
Remember to avoid building multiple conversational pathways with the same starting intent as this can result in unexpected assistant behavior.
For more information, you can refer to the Voiceflow documentation on the Choice step here.