fascinating-indigo•2y ago
How do I retain a response from buttons or a carousel?
I have a chatbot with questions in the form of buttons and carousels, and I want to record the answers to confirm all the choices users made at the end.
2 Replies
To record the responses from buttons or a carousel in your chatbot, you can use the Capture step in Voiceflow. This step allows you to record and store a user's entire utterance or specific entities within a user's utterance into a selected variable.
For buttons, you can configure each button to lead to a Capture step that records the user's selection. Similarly, for a carousel, each card's button can be linked to a Capture step that records the user's choice.
Here's a brief guide on how to do it:
1. After the Button or Carousel step, add a Capture step to your flow.
2. In the Capture step, select 'Entire User Reply' to capture the whole user response.
3. Choose the variable you want to use to store the user’s reply response. You can select from your existing variables or create a new one.
Remember, the Capture step should be the last step in a block as it waits for user input. Also, the captured variables can be used throughout your assistant for personalization or to confirm all the choices users made at the end.
Please note that this method is applicable if you're using buttons or carousels in a chat assistant. Buttons are not supported on some platforms like Alexa, and carousels are only available in custom Chat assistants.
fascinating-indigoOP•2y ago
thanj you but I can't put a capture step after a button in a block