equal-jade•2y ago
Analytics Dashboard
Hi there,
Was anyone able to successfully create a custom analytics dashboard that includes custom data beyond what is currently offered in the analytics tab?
For example, I would like to show a customer how many chats were done in the past month for specific categories, how long those chats were in terms of messages how many different topics were discussed, where the user was chatting from, etc. 
Please let me know! #dashboard #help
3 Replies
The Voiceflow Analytics Dashboard provides a range of data about your assistant's usage. It includes the total number of interactions users have had with your assistant, the recognition rate (percentage of messages understood by your assistant), unique users, unique sessions, and the most popular queries users ask your assistant.
However, for more specific data like the number of chats done in the past month for specific categories, the length of those chats in terms of messages, how many different topics were discussed, or where the user was chatting from, you might need to use the Analytics API. This API allows you to retrieve data about the usage of your conversational assistant, which can be used to understand how your assistant is being used, such as the number of conversations started, messages sent, and unique users.
For example, you can send a request to retrieve the top 3 intents. After processing your request, the Analytics API will then respond with the results. This information can be valuable for assessing the performance and effectiveness of your assistant, identifying areas for improvement, and making data-driven decisions about its development and deployment.
Please note that the data collected in the Analytics dashboard includes both production usage (e.g. Alexa, Whatsapp, Custom) and shareable prototype usage. However, in-app prototyping is not included in the dashboard.
Remember, you can also update the period shown in the dashboard, allowing for greater insight when reviewing trends over time. This can help you compare the current period with the previous period to see how your assistant is performing with each iteration.
For more detailed instructions and examples on how to use the Analytics API, you can refer to the Voiceflow documentation here.
You can also have a look at our Analytics proxy project on our main repository: https://github.com/voiceflow/demos-n-examples
GitHub
GitHub - voiceflow/demos-n-examples
Contribute to voiceflow/demos-n-examples development by creating an account on GitHub.
fair-rose•2y ago
You can also check out a voiceflow highlighted third party built extension called Chatdash https://chat-dash.com