Yes, you can manage how your chatbot responds to certain questions or prompts that are outside of its scope by using the 'No Match' and 'No Reply' configurations in Voiceflow.
'No Match' is used when the user's input doesn't match any of the choices or intents in your chatbot's steps. In this case, you can define what happens when the assistant detects a 'No Match'. You can choose whether you want to reprompt your users and/or configure a fallback path. To add reprompt options, input the intended 'No Match' response in the text input field. You can add additional reprompts by hitting the (+) button or remove with (-).
'No Reply' is used when the assistant does not process or understand your user's response, or the user's response is unintelligible. To define your 'No Reply' response, access the more options menu by clicking the ellipses button in the Choice step, and select 'Add no reply'. You can configure your 'No Reply' response message, the time delay, and connect it to a conversation path.
Remember, 'No Reply' responses only occur twice and will exit the app if the assistant still doesn't understand after a third attempt.
These configurations can help you manage how your chatbot responds to questions or prompts that are outside of its scope.
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