conscious-sapphire•2y ago
Choice step not working properly
I created a choice step with "Fahrradtour planen" and "No match" and set intent scoping to "Only intents in this step" but even if I type the exact sentence I created as utterance for the intent I am scoping for the conversation stops or the bot follows the no match path. Did I set up something wrong?
The Text is in german but I hope I can clearify the problem with the help of the pictures.
2 Replies
It seems like you're experiencing an issue with the Choice step in Voiceflow. The problem might be due to the way the intents are set up or how the utterances are being recognized. Here are a few things to check:
1. Intent Creation: Make sure that the intent "Fahrradtour planen" is correctly created and linked to the Choice step. You can do this by selecting the desired Intent in the respective Choice option in the Choice step. Then, select the pencil icon located to the left of the Intent name in this selector menu. Here, you can configure the name, utterances, and required entities.
2. Utterances: Check if the utterances for the intent "Fahrradtour planen" are correctly set up. The utterances should match the user's input. If the user's input doesn't match the utterances, the assistant might not recognize the intent and follow the 'No Match' path.
3. Intent Scoping: You've mentioned that you've set the intent scoping to "Only intents in this step". This means that the Choice step will only listen for the intents that are contained in that step. If the intent "Fahrradtour planen" is not included in the Choice step, the assistant will not recognize it and follow the 'No Match' path.
4. No Match Path: The 'No Match' path is triggered when the user's input doesn't match any of the intents in the Choice step. If the assistant is always following the 'No Match' path, it might be because it's not recognizing the user's input as an intent. You can define what happens when the assistant detects a 'No Match'. In the 'No Match' section of the Choice path, you can choose whether you want to reprompt your users and/or configure a fallback path.
Remember, the assistant matches the user's input with the intents based on the utterances. If the utterances don't match the user's input, the assistant will not recognize the intent. Make sure that the utterances for the intent "Fahrradtour planen" match the user's input.
conscious-sapphireOP•2y ago
I checked every point you mentioned but in my opinion everything is set up correctly. I am also confused because even if the input doesnt match the utterance for the intent, it should trigger "no match" but instead the conversation just stops.