How do i use buttons but also ask a question with the capture card?
How can i use buttons in the start and mid of the conversation while still beeing able to connect the block to a capture card so that i can ask questions without the buttons? Now the buttons kind of blocks the path so that i cant use the capture card. Any tips? Here is my current setup:
14 Replies
In Voiceflow, you can use both buttons and the capture step in your conversation design. Buttons are typically used to guide the user through a conversation by providing predefined responses. On the other hand, the capture step is used to record user input that is not directly influencing the conversational flow.
To use buttons at the start and in the middle of the conversation while still being able to connect the block to a capture card, you can follow these steps:
1. Start your conversation with a Text or Speak step, asking the user a question or providing information.
2. Add a Buttons step right after the Text or Speak step. Here, you can define the button labels and what happens when each button is pressed.
3. After the Buttons step, you can add a Capture step. This will allow you to record the user's input. You can choose to capture the entire user reply or specific entities within the user's response.
Remember, the Capture step is waiting for user input, so it should be the last step in a block. It should end a turn in the conversation you're designing. If you want to ask another question after capturing the user's input, you can add another block with a Text or Speak step followed by another Capture step.
Also, note that buttons are only available in chat assistants and are not supported on WhatsApp and Twilio channels. If you're designing a voice assistant, you might want to use the Choice step instead of Buttons.
In case the user's response does not match the expected input in the Capture step, you can configure the Capture step to ask for the value again using a reprompt. This can be done by adding an Entity Prompt in the Capture step.
I hope this helps! If you have any more questions, feel free to ask.
But How can i press both the buttons and the capture Card to the response AI?
Enable the "No Match" on the buttons.
So that would work and create a path that could be used in a capture Card?
yep
I tried it out, but it dosent seem to work. have i done something wrong?
No need for the capture step.
just attach listen / no match to the KB.
Ah ok, il give it a try. But is it question still saved in last utturance?
yes
all last entered text is always stord in last_utterance.
Ok thats good, but What about fallback, How would that work when the buttons block the «not found» path of the AI response?
?
Sorry if i was beeing unclear, what i meant to say was what happens if the bot cant answer the question that it was asked after the buttons? The fallback path that normally appears after the AI response like here gets "blocked" how can i do something similar on the end of the buttons?:
I still don't understand. You wanna do a discord call?
yeah sure
thanks