like-gold•2y ago
Intents and Entities works poorly
I'm having a problem with intents. I don't know if it's a bug or not but I have a intent
Create Hubspot Task and trained it with more than 50 sentences. Unless I type very very similar sentence it doesn't understand the Create Hubspot Task intent.
Also I have 4 required entities but it always asks for the title and whatever value I give, it always changes intent to None %100.
I don't know if I'm missing something or is this a bug
13 Replies
like-goldOP•2y ago
Here is a video that showcases the issue
like-goldOP•2y ago
I would really appreciate if someone could help me
extended-salmon•2y ago
Hey guys, i have the same problem since today... my bot also doesn't get the intents right even when I'm writing the same frases as in the intent given. The bot always goes to the "fall back" block.
Or is there anything I'm doing wrong?
I would be more than thankful for any advice
Are you listening for all intents in your Capture step Intent scoping setting?
Otherwise, you can use a Choice step with a no match path redirecting to the AI Step instead of the Capture step.
extended-salmon•2y ago
In my case its listening to all intents like your screenshot.
My bot makes the mistake directly in the beginning. Its in german but when I ask where I can eat Pizza its asking the same question again even though there was a 99.8% match with the right intent but it doesn't take me there. Only after two times asking... and I already use the Choice step.
Or have I build something wrong?
Do you mind sharing a project + some steps (utterances/questions examples) to reproduce the issue?
extended-salmon•2y ago
sure! so thats my start (Willkommen) and on Gastronomie I made an Entity with food category that the user can write what he/she wants to eat and the bot recognizes the intent and goes to the right intent (Gastronomie)... but it doesn't get that step and asks again "was möchtest du essen?" instead of jumping to the intent. And its the same with when I'm typing a wish for eating like italian or something it doesn't get it and after asking where to look and I'm choosing a location or city it fails and don't get me anything (see screenshot). Thats how I build it and I don't get where I might made a mistake...
extended-salmon•2y ago
I also made categories if the food wish is already written from the user the bot has to skip the question what the user wants to eat and should provide a restaurant directly... but same issue.
Can you also share how your Gastronomie intent is setup?
Do you have utterances samples like:
I want {food_category}
{food_category} please
but also only the entity:
{food_category}
As this is what you're testing here.
extended-salmon•2y ago
like that..
yes I also made a lot of utterances within the {food_category} and also just the {food_category}
ambitious-aqua•2y ago
maybe you need an intent for each type of cuisine, e.g. one intent for italian, one intent for austrian etc. not just all mixed into one big intent about eating out?