fair-rose•2y ago
Ai reply
I want my Ai Bot to answer questions all the time, even though the user should choose between Buttons. Is this possible? I tried to do it with the No Match function in the buttons editor, but it didn't work. (The user had to put in the question twice.) Can somebody tell me if it is possible that the Chatbot can answer questions, even though there are buttons to click, and if yes how? Thx
1 Reply
Yes, it's possible for your AI Bot to answer questions even when there are buttons for the user to click. You can achieve this by utilizing the "No Match" function effectively. Here's how you can set it up:
- Under the "No Match" section of your entity capture, you can add responses that the AI can use to reprompt your users. These responses can be randomized for variety.
- You can also create a "No Match" path to direct the conversation flow when the user's input doesn't match any of the expected responses. This path can be connected to a specific section in your assistant where you can handle the query more appropriately.
- It's possible to rename the label of the "No Match" path for easier reference on your Canvas.
- Additionally, you can incorporate Actions within the "No Match" section to manage navigation and backend logic, allowing for a more dynamic response to user inputs that don't match the predefined buttons.
This setup ensures that your chatbot can still provide helpful responses or guide the user back to the intended flow, even if their input initially doesn't match the expected button choices.
For more detailed guidance on setting up the "No Match" function and incorporating Actions, you might find these resources helpful:
- Capture – Voiceflow
- Adding User Input – Voiceflow