firm-tan•2y ago
Voiceflow into Twillio
Hi all, I was wondering if anyone would be able to walk me through how to integrate my voicelfow systems into twillio to initiate conversations with users through SMS.
1 Reply
Integrating your Voiceflow systems with Twilio to initiate conversations through SMS involves leveraging our Dialog Manager API and possibly our open-source projects for customization. Here's a brief overview of the steps you might need to follow:
- Start by creating your agent on Voiceflow, which is the foundational step for any integration.
- Obtain an API key from Voiceflow, which will be essential for authenticating your requests to our Dialog Manager API.
- Deploy your agent. This involves setting up your agent to interact with the Twilio SMS channel, which may require custom code depending on your specific needs.
- You can use our open-source projects and APIs for further customization. This allows you to tailor the integration to fit your unique requirements, but it will require you to host and maintain the code on your infrastructure.
It's important to note that these steps are a starting point. Depending on your specific needs and setup, you might need to adapt or expand upon them. For detailed instructions and code samples, our documentation and GitHub repository provide extensive resources to guide you through the process.
For more detailed guidance, you can visit our documentation on Twilio Voice IVR and explore our GitHub repository for code samples and examples.