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Voiceflow Partners•2y ago•
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Knowledge base Fallback- How to get back on the main flow?

Hey guys, I have a General question that I can't seem to find a good answer to.. When I use AI intents, and the bot can't figure out the answer from the given intents, but it CAN come up with an answer through it's knowledge base, it will give an answer, but at this point, we come off from the main flow.. Is there a way to get back on the main flow, after the bot gave an answer from it's knowledge base?
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jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

jacklyn · 4mo ago

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