silky-coral•2y ago
Can't send voice message to my voice bot.
I checked that every permissions were set on my side. Tried on 3 different browsers. My microphone is working fine when using it on other websites. But i can't manage to send voice messages to my assistant. The assistant speaks fine, with Alexca or Google, but i can't send any answer back with my voice. text chat works though. Please help me fix this.
3 Replies
It sounds like you're experiencing issues with sending voice messages to your Voiceflow assistant, despite having all necessary permissions set and your microphone working on other sites. Here are a few steps and considerations that might help resolve your issue:
- Ensure your Voiceflow assistant is configured correctly for voice communication. Voiceflow supports both chat and voice modes, and the assistant needs to be set up specifically for voice interaction.
- Check if there's a specific browser requirement or compatibility issue. Although you've tried different browsers, some might work better with voice interactions than others.
- Verify that your assistant's integration (e.g., with Telegram, if you're using it) is correctly set up to handle voice inputs. This includes having the correct Dialog Manager API Key and ensuring the bot is correctly listening for voice inputs.
- Review any custom integrations or code that might be interfering with voice input. If you're using custom Text to Speech (TTS) services or have specific code handling inputs, there might be a configuration issue.
If these steps do not resolve your issue, it might be helpful to review the assistant's setup and configuration in Voiceflow or consult the documentation for more detailed troubleshooting steps.
For more information on creating and managing your Voiceflow assistant, you can visit:
- How to create an assistant
- Voiceflow Documentation
silky-coralOP•2y ago
If anyone else is wondering, i found a solution, it was my browser. I use Arc and it doesn't work with it. I switched to Google Chrome and it works.
fair-rose•2y ago
That's interesting @Maxime EDP . Happy you found your solution. I have a similar issue with Voiceflow not hearing me while I use my microphone but only in the app, it works on any browser. But I still dont know what is blocking in the app