Selecting Multiple items as part of an order
Is there a was to select multiple items as part of an order?
I'm working on a small project for a Cleaning Company, they have difference top level services such as "deep cleaning, standard clean, move-in/move-out".
Within any one of those there are multiple options/combination of services the customer can select to include,
Example:
inside oven, inside fridge, stove top, windows, blinds, tiles, carpet cleaning, pets, garage, cabinets, baseboards, etc.
So, an order might look something like this:
Deep Cleaning, which includes inside oven, blinds, tiles and cabinets
Any ideas on how we can get that done within Voiceflow?
Thanks in advanced.
3 Replies
To enable customers to select multiple items as part of an order for your cleaning company project on Voiceflow, you can utilize a combination of topics, components/block templates, and intents. Here's a brief overview of how you can achieve this:
- Topics: Use topics to organize your assistant into different service categories like "deep cleaning", "standard clean", and "move-in/move-out". Each topic can represent a top-level service.
- Components/Block Templates: For the multiple options within each service category, you can create reusable components or block templates. This allows for easy updates across your project without having to manually adjust each instance.
- Intents: Utilize intents to capture user selections within a topic. You can set up intents for each service option like "inside oven", "blinds", etc., and manage them through the NLU model to ensure accuracy in capturing user requests.
By structuring your assistant with these elements, you can create a flexible and scalable solution that allows customers to select a combination of services seamlessly. This approach not only enhances the user experience but also simplifies the management and updating of your assistant's content.
For more detailed guidance on using topics and intents, you might find these resources helpful:
- Using Topics, Components, and Templates for Common, Duplicated Flows
- Managing Intents and Utterances within the Assistant
ratty-blush•2y ago
Multiple selection isn’t something that VF offers right now
But if you really need something like this, you can use a custom action to do this
PM @l0st - he helped me create a multi-select custom action