broad-brown•2y ago
branch from one block to different choice blocks, depending on which intent is named
Hi Everyone,
is it possible to branch from one block to different choice blocks in parallel, as shown in my screenshot?
Or can choice blocks only be run through one after the other and not in parallel, depending on which intent or utterance is called?
Would be very grateful for an answer.
Best regards,
Marcel
1 Reply
Yes, it is possible to branch from one block to different choice blocks in parallel, depending on which intent or utterance is called. Voiceflow supports creating nonlinear conversations, allowing your assistant to adapt dynamically to the user's objectives and respond to multiple conversational topics. Here's how you can achieve this:
- Use Topics to separate conversational flows into different sections, enabling you to jump from one topic to another using go-to actions or intent steps.
- Intent steps allow you to direct the assistant to take a specific course of action if the user's response matches a predefined intent.
- Within a Choice step, you can configure paths that are triggered by specific intents. This lets you direct the conversation flow based on the user's intent.
- You can also use Actions nested within a Choice step to perform navigation and backend logic, further customizing the conversation flow based on the user's choices.
This flexibility in design supports the creation of complex, engaging, and user-friendly conversational experiences.