i can't bulk or single delete my knowledge base sources

I am trying to delete pdfs etc from my knowledge base even after clicking on deleting forever, it doesnt work.

DDrBanny I am trying to delete pdfs etc from my knowledge base even after clicking on del...

Tico | Voiceflow Assistant•4/2/24, 2:52 AM

I understand you're having trouble deleting PDFs and other data sources from your knowledge base, even after attempting both single and bulk deletions. Here's a quick guide to ensure you're following the correct steps:

For single data source deletion:

Select the data source you wish to remove.
In the editor view, click the '...' (more options) button.
Select 'Delete' from the dropdown menu.
Confirm the deletion when prompted.

For bulk deletion:

Select multiple sources by checking the boxes next to their names.
On the bulk action toolbar above the table, click the 'Delete' button.
Confirm the bulk deletion to remove all selected sources simultaneously.

If you're following these steps correctly and still encountering issues, it might be a technical problem on our end. Please ensure you're also considering any specific settings or configurations in your Knowledge Base that might be affecting this functionality.

DrBannyOP•4/2/24, 2:54 AM

Hmm, it just worked after 10 minutes of trying all the above steps previously