Chatbot for a Dental Clinic
Hi all,
I just started mapping out the flow for a dental office. The good news is they have tops of pages that can be used in the Knownledge base. However, how do I go about including the appointment booking feature they have on every services page?
For most of their specialized services it seems the emails are going to separate emails, that would make sense as they also bring in specialists based on required dental work, and I'm assuming that person would get the calendar/booking request.
I was thinking of possible having one booking form with a dropdown for each specific service or maybe convince then to just take the requests and do the triage internally. The current form as a reCAPTCHA element as well.
Thoughts?
(screenshot of the current form they are using is attached)
Thanks!
3 Replies
Integrating an appointment booking feature for a dental clinic into your chatbot can be streamlined by leveraging Voiceflow's capabilities. Here are some steps and considerations to help you include this feature effectively:
- Use Custom Variables and API Step: You can create a booking form within your chatbot flow by using custom variables to capture user input (e.g., service type, preferred date, and contact information). Then, utilize the API step to send this data to the dental clinic's appointment booking system or email.
- Dropdown for Services: Incorporating a dropdown for selecting specific services in your chatbot can help streamline the booking process. This approach allows for easier routing of appointment requests to the appropriate specialist or email address based on the selected service.
- Internal Triage: If integrating a direct booking feature proves complex due to the clinic's use of multiple email addresses for different services, suggesting an internal triage system might be beneficial. This means all requests could be sent to a single point of contact within the clinic, who would then manually route each request to the correct specialist.
- ReCAPTCHA Consideration: If the current form uses a reCAPTCHA element for security, you might need to explore ways to implement similar security measures within your chatbot to prevent spam or automated submissions.
By customizing your chatbot with these features, you can provide a seamless appointment booking experience for patients while accommodating the dental clinic's operational needs.
For more detailed guidance on customizing your chatbot, you might find the following resources helpful:
- Creating a Chat Assistant
- Configuring the Web Chat's Appearance and Functionality
Additionally, they have a huge dropdown for all the services they provide, so would also need a way to display that.
Currently, the dropdown is huge and too long to include in a chatbot as buttons or even as a list. Whoever design their website could have done a better UX job on the menu, but that's another conversation.
Any suggestions?
(screenshot attached)
dependent-tan•2y ago
Embed calendly for appointment setting or a custom/google form with date.
Going thru the services , either u can ask them their most frequent 5/10 services and display it in a carousel or input all the services in gpt and tell it to classify it into categories or you could make the agent smart and offer an ai diagnosis to the customer and accordingly prompt the top 3 most relevant services with a dynamic carousel