Is it possible to reload a page/url without having the assistant refresh as the page does?
I want to keep the context of the conversation, but would like to use the assistant to update the page with requested information while keeping the conversation intact without loading everything on the page, including the assistant/chatbot.
Any insights would be welcomed.
Thanks!
1 Reply
Yes, it is possible to update a page or URL without having the assistant refresh along with the page, thereby keeping the context of the conversation intact. This can be achieved by configuring the chat persistence settings in your assistant's Web Chat integration. Here are the key points to consider:
- When setting up your assistant for your website, you can choose to remember a user's previous conversations. This is known as chat persistence.
- If chat persistence is set to 'Never forget', the assistant will remember all previous interactions each time a user opens the Web Chat. This means the conversation context is preserved even if the page is updated.
- Alternatively, if it is set to 'Forget after tab closed or reloaded', each conversation will start fresh, and previous conversations will not be accessible to the user.
This functionality allows you to keep the assistant's conversation context alive while updating information on the page as requested. For more detailed guidance on configuring your Web Chat's appearance and functionality, including chat persistence, you can refer to the documentation on launching your assistant as a Web Chat for your website.