causal-orange•2y ago
Bot load problem
the website bot is not load
3 Replies
causal-orangeOP•2y ago
{"message":"Missing authorization header","statusCode":401,"statusText":"Unauthorized","timestamp":"2024-04-03T13:18:22.071Z","path":"/v1alpha1/assistant/export-cms/65e6e9cb5eabfed05e58d44d"}
If your website bot is not loading, there are a few steps you can take to troubleshoot and potentially resolve the issue:
- Ensure that the
window.voiceflow.chat.load() function is correctly implemented in your website's code. This function is essential for loading the chat agent by setting the project ID, the runtime URL, and a version ID.
- Check if you have correctly specified the HTML element ID that the embedded webchat should attach to. If not specified, the widget will try to attach to any element with the ID voiceflow-chat-frame. If no such element is found, the widget will revert to the default overlay mode.
- If you're trying to automatically open the Webchat when a user lands on your website, make sure you've modified the code snippet to include window.voiceflow.chat.open() with a slight delay to allow it to render properly.
- For specific pages like product pages, ensure that proactive messages are correctly set up to clear previous messages and push new ones relevant to the page content.
If these steps do not resolve the issue, consider performing a hard refresh of your browser (CMND - SHIFT - R on Mac) and clearing your browser's cookies/cache to reset your session. This can sometimes resolve loading issues.
For more detailed guidance, you can refer to our documentation on Embed & Customize Styling and Auto Open Web Chat.causal-orangeOP•2y ago
I did all of this, still stuck in the loader
@Tico | Voiceflow Assistant