Unable to find relevant answer
Does anyone have a solution for this?
I noticed there are quite a few help questions around this, but no solution outside of adjusting settings (which I've done with several variations), evaluate source (some KB documents have multiple reference to the question, but still returns nothing), refine and iterate (this is an obvious one if we keep getting the same error)
Any suggestions?. I'm stomped!
8 Replies
It sounds like you're experiencing challenges with getting accurate responses from your Knowledge Base (KB) despite adjusting settings and refining your sources. Here are some suggestions based on the information available:
- Ensure you've correctly added and configured your data sources in the Knowledge Base tab. You can add sources via URL(s), Plain text, Sitemap, PDF, and Docx, and set a refresh rate to keep the data up-to-date.
- Utilize the KB Settings modal to customize the performance of your Knowledge Base. Adjust settings like Model, Temperature, Max Tokens, Instructions, System, and Chunk Limit to optimize AI-generated responses.
- Preview your Knowledge Base responses to assess accuracy and relevance before going live. This involves entering a question in the Preview pane, reviewing the AI's response, and evaluating the sources to ensure the data is pulled from the correct segments of your KB.
- Consider the iterative nature of refining your KB. Based on preview results, you may need to adjust your data sources, tweak AI model settings, or refine the information within your KB to improve response quality.
Remember, the goal is to continuously enhance the AI’s ability to respond accurately by testing with a variety of queries and settings.
Previewing in the Knowledge base works when asking a questions while in the KB section, sometimes, but does not work when previewing/testing from the Canvas.
try using the KB API instead. This will allow you to bypass the AI Response / Set LLM Wrapper. 😉
@W. Williams (SFT) Thanks. Where do I find that?
I've looked through the Knowledge base help page but didn't see anything about KB API. Mind you, I'm new again...Voiceflow has changed a lot since I first tried it back in 2019. Anything is helpful at this point.
https://learn.voiceflow.com/hc/en-us/articles/22213924437517-Knowledge-Base
Have a look here: https://developer.voiceflow.com/reference/post_knowledge-base-query
@W. Williams (SFT) Okay. Thanks.
I'm also going to assume that this is something that can be turned into a Component or Template to be reused in the future, correct?
So, this is where I now know that I need a Developer to help me work on this.
If anyone is interested in helping me on this Dental Clinic Assistant, maybe we could work something out. I'd rather learn from someone than spending 3-4days asking questions.
Let me know.
You don’t need a dev
I can send u a template. Just DM me.