other-emerald•2y ago
Tags
Just a query for Tico.
Can you provide me with more information about KB tags. The API documentation doesn't give much insight into what they are, how they are used etc.
1 Reply
KB tags in Voiceflow's Knowledge Base API are used to categorize and manage content within your projects. Here's a brief overview of how they work and how you can use them:
- Obtaining API Key: To interact with Knowledge Base APIs, including those related to KB tags, you need a Dialog Manager API Key. This can be obtained from the Integration tab on your project page by clicking the "Copy API key" button.
- Tag List: You can retrieve a list of all KB tags, which includes labels and tag IDs. This is useful for understanding the existing categorization within your project.
- Creating and Managing Tags: You have the ability to create new KB tags, update their labels, attach them to documents, and delete them as needed. This allows for dynamic management of your content categorization.
- Usage: Tags are attached to documents to categorize them as 'beginner', 'advanced', 'smallscale', 'largescale', 'technical', etc. This helps in organizing the knowledge base content and making it easier to manage and retrieve.
- Responses: When you attach tags to a document, the successful response will be blank, indicating that the operation was successful without errors.
This system of tagging provides a flexible way to manage and categorize the vast amount of content within your Voiceflow projects, making it easier to maintain and navigate your knowledge base.