flat-fuchsia•2y ago
Basic help
Hello, i have some trouble with voiceflow and maybe someone will find time to share knowlage.
1 - How to change "Test user" transcript to "user_id" generated in the end of conversation
2 - How i can manage with "No match" in transcript witch i passed by variable - i use polish language and i dont have different data types only custom
3 - How to make validation - to phone number and email
I will be glad for any help, thank you,
2 Replies
To address your concerns with Voiceflow:
1. Changing "Test user" transcript to "user_id": When creating a transcript via the Voiceflow API, you can specify the
userID at the end of the conversation. This userID can be any string value that doesn't include sensitive or private information. It's used to record the conversation between the user and your Voiceflow assistant.
2. Managing "No match" in transcripts with variables: For handling "No match" scenarios, especially when dealing with languages like Polish and using custom data types, you can utilize the "No match" toggle in capture and choice steps. This allows you to configure how the assistant progresses if the user response doesn't match any defined intentions.
3. Validation for phone numbers and emails: Currently, the provided information does not specify methods for validating phone numbers and emails directly within Voiceflow. Typically, validation would involve setting up custom logic or using external services to verify the formats of these inputs.
For more detailed guidance on creating transcripts and managing versions in development and production, you can refer to the Voiceflow documentation:
- Creating Transcripts
- Voiceflow Overview1. If you are using the Test Tool, it will always use TEST_USER as the ID. The user ID is not based on your VF vars, but on the generated ID by VF.
2. Not sure what you are asking here. 3. You can use a LLM or Javascript for those two data types (you can always use an LLM)
2. Not sure what you are asking here. 3. You can use a LLM or Javascript for those two data types (you can always use an LLM)