fascinating-indigo•2y ago
Choice pathing Issue
For my chatbot I'm looking for it to work with inbound leads as an appointment setter, and based on the way it responds the path may vary depending. But the ultimate aim is to qualify leads and to nurture the qualified ones.
Now the issue I'm facing is that I have a choice block in my sequence to seperate different responses in to different areas, as seen in the screenshots and video below. But what happens is the first time the text is input it processes it but it doesn't proceed further. But only on the second time will it move forward with the pathing.
5 Replies
It sounds like you're encountering an issue with the choice block in your chatbot not proceeding on the first input but only on the second. This could be related to how the choice step is set up or how intents are being matched and processed. Here are some key points to consider when working with choice paths in Voiceflow:
- The choice step functions by listening for a user's intent based on their input. If the input matches an intent that has a defined path in the choice step, the assistant will follow that path.
- You can add multiple paths to a choice step, each linked to a different intent. This allows you to direct users down conversation paths most relevant to their needs.
- If the user's input does not match any of the predefined intents, you can use a fallback path to handle the response.
- For intents to be effectively recognized and matched, ensure that they are properly configured with sample utterances and, if necessary, entities.
- You can also edit intents directly within the choice step, including configuring entities and utterances, to fine-tune how user inputs are processed.
If the issue persists, it might be beneficial to review the setup of your choice paths and intents to ensure they are correctly configured to handle user inputs as expected. Additionally, checking the connection points and ensuring that the paths are correctly linked to the subsequent blocks or steps in your chatbot's flow might help resolve the issue.
For more detailed guidance on creating and managing choice paths and intents, you might find these resources helpful:
- Creating Choice Paths
- Adding Intents to Choice Paths
The choice step is a capture step with restrictions. Remove the capture step and you will be good to go 🙂
fascinating-indigoOP•2y ago
Thank you, I’ll try this out, and if it works you’re a legend
Did it work?
fascinating-indigoOP•2y ago
It did, thank you heaps man