fair-rose•2y ago
Choice issue after buttons
Hello. I'm encountering an issue after a welcome message that displays example questions. If there’s no match from the initial interaction, the process moves to a choice step designed to guide the user toward the correct flow. However, the issue arises with text input: the first submission does not progress to the next step. Only on the second attempt does it move forward successfully.
Do you have any suggestions on how to resolve this problem?
4 Replies
A choice step is just like a button step, but without buttons. Remember Button / Choice steps are also Capture steps. So you are doing a capture with the no match and then another capture with the choice step.
fair-roseOP•2y ago
Thanks for the info! So, is it not feasible to follow a button step with a choice step? Or is there any workaround available? 🙂
What exactly are u trying to do?
fair-roseOP•2y ago
I am trying to build a specific knowledge base bot for a time tracking tool. The first step is the welcome message, with 2 buttons where the most frequently asked questions are listed.
However, if the bot user directly enters his own question, then I want to decide with the choice step whether he writes a normal message such as "Hello how are you" etc. or whether he directly asks a question about the time recording tool.
If he asks an everyday question, he gets a normal AI answer where he is then also kindly asked to only ask questions about the tool.
If he asks questions about the time recording tool, his question is answered via the knowledge api.