like-gold•2y ago
Voice phone calls
Hey awesome folks!
I hope you're all doing fantastic! While it's incredibly powerful for crafting engaging conversational experiences, I'm wondering: Can Voiceflow be leveraged to create full-fledged phone call functionalities?
Here's the scoop: I'm looking to integrate phone call features, and I'm intrigued by the idea of utilizing Voiceflow for this purpose. I know Voiceflow excels at crafting conversational flows and managing voice interactions, but I'm curious about its potential in handling actual phone calls.
So, my burning questions for the community are:
Has anyone here experimented with using Voiceflow for phone call interactions?
What are the possibilities and limitations when it comes to integrating Voiceflow with services like Twilio for phone call functionalities?
Are there any best practices, tips, or insights you can share for those embarking on a similar journey?
I'm eager to tap into the collective wisdom of this vibrant community and learn from your experiences. Any advice, guidance, or anecdotes would be incredibly valuable to me as I navigate this exciting territory.
Thanks a million in advance for your input and support! You all rock!
3 Replies
Yes, Voiceflow can indeed be leveraged to create full-fledged phone call functionalities. Our platform supports integrating with services like Twilio to enable phone call interactions. This opens up a range of possibilities for creating engaging voice experiences over phone calls. Here are some key points to consider:
- Voiceflow's collaboration with Twilio allows you to connect your Voiceflow agent to a phone number, making it possible to design and deploy voice applications that operate over traditional phone systems.
- Our platform provides a comprehensive environment for designing, prototyping, and developing conversational assistants that can be adapted for phone call functionalities.
- Voiceflow supports both chat and voice modes of communication, enabling the creation of versatile conversational experiences that can be deployed across various channels, including phone calls.
For those embarking on integrating phone call functionalities using Voiceflow, it's beneficial to explore our documentation and guides. These resources offer insights into best practices, tips, and detailed instructions on leveraging Voiceflow's capabilities for phone-based interactions.
For more detailed guidance on connecting your Voiceflow agent to a phone number with Twilio, you can explore our open source example here.
genetic-orange•2y ago
It's something that crossed our minds for FlowBridge aswel, though the main issue here is the response times. So if you're thinking of implementing voice calling, be aware that there is no fix for having to wait multiple seconds for a response.
This might be ok for your specific use case if you're just trying to capture a question or something, but if you're trying to do live conversation that feels natural, that's going to be a bigger challenge
What we are testing on our end is to use the Twilio socket (bidirectional) to only get/inject raw audio.
Speech to text is handled with Google Speech (phone model), text is sent to Dialog Management API and we split the response to render audio in multiple chunks using playHT.
In the Voiceflow agent, we use an API step to make the request to Groq > Mistral to get a better response time.
This will be optimized even further when the stream response will be available in Voiceflow.