If your Voiceflow project is randomly stopping at the "Capture Intent" block, it might be due to a few reasons related to how the block is configured or how intents and user inputs are being handled. Here are some key points to consider:
Ensure that the Capture step is correctly set up to capture the user's input or specific entities. Incorrect configuration might lead to unexpected behavior.
Check the No Match/No Reply configurations within your Capture step. If the user's response doesn't match any defined intents or if there's no reply, the assistant might not proceed as expected.
Review your Intent steps and their linked intents. If the assistant doesn't recognize the user's intent correctly, it might not move past the Capture Intent block.
Consider the overall design of your conversation. Non-linear conversations and the ability to jump between topics or intents require careful planning and testing.
It's also helpful to revisit the documentation on designing non-linear conversations and managing user inputs to ensure your project is set up to handle a variety of user responses effectively.
For more detailed guidance, you might find these resources helpful: