Required intent doesn't seem to be working after submitting the answer to the question

I have recorded a video of the problem, would anyone be able to help? This better explains it. Its only a minute or 2.

https://www.loom.com/share/2ced858181524fd9a173a578e738e2d6?sid=d710107f-d410-4bae-9f20-008fff071731

crooked-brown•4/15/24, 3:49 AM

@kontractchiller it's because it's a button

crooked-brown•4/15/24, 3:50 AM

Instead you should do it in a way where the button leads to the capture block

crooked-brown•4/15/24, 3:50 AM

so "Get quote" botton => capture name – "what is your name" and do the same for email

crooked-brown•4/15/24, 3:50 AM

then when you have that information you can continue the flow

crooked-brown•4/15/24, 3:51 AM

there are also some areas where you can use fine tuning to make sure it only gets the name

crooked-brown•4/15/24, 3:51 AM

Could hop on a call and help you with this if you'd like

uncertain-scarletOP•4/15/24, 3:51 AM

Sure that would be great if you can.

Uuncertain-scarlet Sure that would be great if you can.

crooked-brown•4/15/24, 3:51 AM

alright let me add you

uncertain-scarletOP•4/15/24, 4:26 AM

@W. Williams (SFT) or @NiKo | Voiceflow can you help on this one?

NiKo | Voiceflow•4/15/24, 7:32 AM

You need to use an action for the button here and add the entity to your get a quote intent utterances list.
https://www.loom.com/share/36cabaa5fc4642e5bbab2f5bb2b9b78e?sid=aae50a6f-ae07-4a73-8769-d269190323a3

Loom

Debugging the Get Quote Intent

Hi, Nichols here. In this Loom, I explain how to debug the Get Quote Intent. I noticed that you are using the intent and adding a required entity, but you don't have the entity in one of your utterances. I suggest creating a simple agent and using the home flow to host your logic or creating a Get Quote topic. I walk you through the steps and sh...

Hhurt-tomato You need to use an action for the button here and add the entity to your get a q...

uncertain-scarletOP•4/15/24, 2:30 PM

Thanks for the explainer. I'm struggling a bit to understand why the name has to be in the utterances. Does that mean if someone types the name again but in a different context it will trigger the 'get a quote' intent? Anyway, I will give it a shot and see what happens. Thanks again.

NiKo | Voiceflow•4/15/24, 2:34 PM

It will depends on the scope of your intent (global or not).