Issue with a combination of using "No Match" after buttons and capturing the intent
Hey All!
I currently have an issue with using a combination of using the "No Match" option with buttons and capturing the intent of the user.
Here is an elaborate explanation video = https://sharing.clickup.com/clip/p/t4748501/3eb54c57-3482-48dd-adc8-960ad5c35af9/screen-recording-2024-04-19-09%3A30.webm
It basically comes down to this: Every time I answer a question with the bot, we ask "Does that answer your question" and provide a couple of button options.
But when a user chooses to not reply to that message and ask another question, that question needs to be matched on intent first and sent to the knowledge base if no intent is matched.
Unfortunately, I cannot get this to work in a scalable way.
Does anyone know if this is possible with Voiceflow?
Enjoy your day,
Joren
I currently have an issue with using a combination of using the "No Match" option with buttons and capturing the intent of the user.
Here is an elaborate explanation video = https://sharing.clickup.com/clip/p/t4748501/3eb54c57-3482-48dd-adc8-960ad5c35af9/screen-recording-2024-04-19-09%3A30.webm
It basically comes down to this: Every time I answer a question with the bot, we ask "Does that answer your question" and provide a couple of button options.
But when a user chooses to not reply to that message and ask another question, that question needs to be matched on intent first and sent to the knowledge base if no intent is matched.
Unfortunately, I cannot get this to work in a scalable way.
Does anyone know if this is possible with Voiceflow?
Enjoy your day,
Joren
