eastern-cyan•17mo ago
New LLM Intent Matching - NO MATCH ?
I'm probably missing something here! I just switched over to the LLM Intent Classification. I used to rely on a No Match path being routed to the knowledge base when all my intents hit a low confidence. This LLM intent matching is acting like it HAS to pick an intent even when there isn't a good match, whereas before with NLU, if the confidence score was low, it would go through a Nomatch path. What am I missing?
9 Replies
Have you entered a description?
eastern-cyanOP•17mo ago
Yes, they all have descriptions. With llm classification, it seems like no match isn't used even though it's still there in my choice step.
@NiKo | Voiceflow @denys @bamelement Seen a few of these.
quickest-silver•17mo ago
@ACME Mike i'm not able to reproduce, could you share some more details of your project to support@voiceflow.com? cc @tahsim
eastern-cyanOP•17mo ago
Yes, for sure
I don't think I have tahsim's email.
quickest-silver•17mo ago
support@voiceflow.com should send to our support line where we'll create the ticket on our end
eastern-cyanOP•17mo ago
done!
passive-yellow•17mo ago
@denys @ACME Mike Any update on this issue? I'm running into the same problem. If the LLM doesn't find a match it uses an NLU with a low percentage. It would be great if we can set an NLU threshold to have more control.
psychological-ivory•17mo ago
@lia2020 can you share an example?