foreign-sapphire•17mo ago
Cannot "Train Assistant"
* Objective: Train my assistant after making changes
* Issue: the "Train Assistant" button is greyed out and cannot be clicked
* Solutions that I already tried: refresh page, log in from different browsers/laptops
Appreciate any support you can provide!
2 Replies
The "Train Assistant" button in Voiceflow typically becomes greyed out after you've successfully trained your assistant. This indicates that your assistant is now using the highest-fidelity testing for your assistant. However, if you've made changes to your assistant and the button is still greyed out, it might be due to a few reasons.
Firstly, ensure that you've made changes that would require retraining. If you edit the overall dialogue model or Model Manager (addition/change/deletion of sample utterances, addition/change/deletion of slots/entities, etc.), you will need to "Train Assistant" again.
If you've made such changes and the button is still greyed out, it could be a temporary issue with the platform. In such cases, logging out and logging back in, or clearing your browser cache, might help.
Also, make sure you're using a supported browser. Voiceflow works best on Google Chrome, so if you're using a different browser, try switching to Chrome and see if the issue persists.
If none of these solutions work, it might be a technical issue that needs to be addressed by the Voiceflow team. Please note that while I can provide guidance based on common issues and their solutions, I can't access user-specific data or account information. Therefore, if the problem persists, it would be best to report the issue directly within the Voiceflow platform.
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