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dual-salmonD
Voiceflow Partners•2y ago•
6 replies
dual-salmon

Do LLM models understand the meaning of "morning" "afternoon " etc. and how to create KB?

I created a KB with very few questions. One question is "what are your opening hours? with a time table like this: Monday from 13.00-20.00, Tuesday from 8.00 to 15.00 etc.

Genereally this works fine when I ask "Are you open on Tuesday" etc.

When I ask questions like "Are you open on Monday morning?" the answer is "Yes, we are open on Monday from 13.00 to 20.00."

This is partly correct and according to the FAQ, but at the same time incorrect since 13.00 is not Monday MORNING anymore.

Similar problem with questions like "do you offer evening appointments".

How do you handle time periods like morning. evening etc. in your KB? Do you have a separate FAQ where you define them?

Thank you?
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jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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