broad-brown•17mo ago
Looking for ideas on how to present a consent form using voiceflow. Any ideas are welcomed
Hello guys, i want the user to agree to a consent form where i state why am collecting the data and what's the purpose of the data collection etc. but am bummed on how and what are the right aesthetics on presenting the text in such a way that it is not too overwhelming in the chat
6 Replies
In Voiceflow, you can present a consent form in a conversational manner to make it less overwhelming for the user. Here's how you can do it:
1. Introduction: Start with a brief introduction about the data you're going to collect and why it's necessary. This can be done using a Speak block to deliver the message.
2. Present the Consent Form: Break down the consent form into smaller parts and present them one at a time. You can use multiple Speak blocks for this. Make sure to use simple and clear language to ensure the user understands what they're agreeing to.
3. User Agreement: After presenting each part of the consent form, ask the user if they agree to that particular part. You can use a Choice block for this, with options like 'Yes, I agree' and 'No, I don't agree'.
4. Handle User Response: Depending on the user's response, you can use an If block to handle the flow of the conversation. If the user agrees, you can proceed to the next part of the consent form. If they don't, you can provide additional information or end the conversation.
5. Confirmation: Once the user has agreed to all parts of the consent form, provide a summary of their agreement and confirm their consent. You can use a Speak block for this.
Remember, it's important to make the process as user-friendly as possible. Allow the user to ask questions or request more information at any point during the conversation. You can do this by using the Capture block to capture user input and the If block to handle different user queries.
For more detailed instructions on how to use these blocks, you can refer to the Voiceflow documentation here and here.
rival-black•17mo ago
Id say have a separate document that goes in-depth on that, and just make a short text linking to said document from the chat itself
broad-brownOP•17mo ago
i could prompt the user to download the document, then provide 2 buttons "agree" and "disagree". The user can then digitally agree to the consent form. Thanks for the idea! @MikeG
i have another question, is there a way to upload the file on voiceflow and have the user get the option to download it from the chat?
@MikeG
rival-black•17mo ago
No, you would need to store it somewhere else and link to it. The most logical would be to just have a page on your site or something. If you don't have a page/site, perhaps something like google drive would be sufficient
broad-brownOP•17mo ago
ok thank you for your response! it is clear now! 🙂
rival-black•17mo ago
No worries 🙂