Sspontaneous-moccasin
How can I integrate intranet sources into the chatbot?
Hi everyone,
I currently have the problem that a lot of information that would be very important for the chatbot is stored on our company's intranet.
I would now like to integrate this information and content into the chatbot.
Hence my question:
Is it possible to include intranet content our sources in the voiceflow chatbot and if so, how?
I have tried to store the intranet pages as links in the knowledge base, but the chatbot does not access them when a question is asked.
Is it even possible to integrate the intranet sources into the knowledge base or do I have to use another option for the integration of the intranet sources, such as an API connection or the API development function in the model?
I would be very grateful for any help.
I currently have the problem that a lot of information that would be very important for the chatbot is stored on our company's intranet.
I would now like to integrate this information and content into the chatbot.
Hence my question:
Is it possible to include intranet content our sources in the voiceflow chatbot and if so, how?
I have tried to store the intranet pages as links in the knowledge base, but the chatbot does not access them when a question is asked.
Is it even possible to integrate the intranet sources into the knowledge base or do I have to use another option for the integration of the intranet sources, such as an API connection or the API development function in the model?
I would be very grateful for any help.
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