xenial-black•17mo ago
Dynamic carousel + Whatsapp
Hello team, I was doing some tests of the dynamic carousel(functions) and it worked great on the website, later I integrated the carousel with WhatsApp but the carrosul is not displayed. What I can do?
2 Replies
The issue you're facing is due to the fact that WhatsApp doesn't support carousels or gallery cards natively. While carousels work great on platforms like web chat, they are not supported on all platforms, including WhatsApp.
However, there are workarounds to this limitation. You can create a text-based menu system where each option is represented by a number or a keyword. The user can then respond with the corresponding number or keyword to make their selection.
For example, instead of displaying a carousel of products, you can list them like this:
1. Product A
2. Product B
3. Product C
The user can then respond with "1" to select Product A, "2" for Product B, and so on.
Remember to design your conversation flow in a way that guides the user to respond appropriately. You can also use buttons in WhatsApp, but they have their own limitations and requirements.
Please note that it's important to test your chatbot thoroughly on the intended platform (in this case, WhatsApp) to ensure that all features and functionalities work as expected.
For more information on integrating your Voiceflow agent with WhatsApp and using advanced functions like buttons and voice, you can refer to this guide.
xenial-black•17mo ago
I will PM you
There's some more info to understand the issue better. Within FlowBridge we will be supporting carousels soon, all be it in a different way soon
As how Meta handles carousels is very absurd (not really natively possible basically, there's a lot of hoops you need to jump to get there)