rare-sapphire•17mo ago
Information and Sales KBs
Can you tell me how to associate each intent one to inform users of the flow and the other one to do sales to their respective
KB?
1 Reply
To associate each intent with its respective Knowledge Base (KB) in Voiceflow, you'll need to follow a few steps.
Firstly, it's important to understand that the Knowledge Base in Voiceflow works by leveraging documents and website data to power answers. When you upload a document, it is turned into 'chunks' or pieces of text. When a user asks a question, the KB determines which chunks are similar to the question. The system then combines these chunks along with custom instructions into a structured wrapper known as a 'master prompt'. This entire package is then sent to the AI model and an answer is returned.
Now, to associate an intent with a specific KB, you'll need to ensure that the relevant information for that intent is included in the documents you upload to the KB. For example, if you have an intent to inform users about the flow of a process, you should include a document in your KB that contains detailed information about this process. Similarly, if you have a sales intent, you should include a document that contains information about your products, pricing, and any other relevant sales information.
Once you've uploaded the appropriate documents to your KB, the system will be able to use this information to provide accurate responses based on the user's intent.
Remember, you can add new data sources to your KB by navigating to the Knowledge Base tab in the Content section and clicking the 'Add Data Source' button. You can select the type of data source that aligns with your requirements, and you can also set a refresh rate to ensure the information is kept up-to-date.
In summary, associating each intent with its respective KB involves uploading the relevant documents to your KB and ensuring that these documents contain the information necessary to answer questions related to each intent.