fascinating-indigo•17mo ago
Voiceflow to Whatsapp
Hi guys. Does anyone know if it is possible to connect Voiceflow to WhatsApp and be able to stop the conversation whenever the client wants from WhatsApp?
I know how to connect voiceflow to Whatsapp but i is posible to stop the conversation whenever the client wants to respond from Whatsapp? Also this is posible with the phone or just PC?
Thank You, I will appreciate a lot any help
12 Replies
Yes, it is possible to connect Voiceflow to WhatsApp and control the conversation flow. Voiceflow provides a Dialog API that allows you to interact with the Voiceflow agent and control the conversation from WhatsApp. This includes the ability to stop the conversation whenever the client wants.
To achieve this, you would need to integrate the Voiceflow agent with the WhatsApp Business API. This integration allows you to render buttons on WhatsApp and receive voice messages. You can use the PicoVoice Speech to Text service to convert voice messages received on WhatsApp into text that can be processed by the Voiceflow agent.
As for your question about device compatibility, the integration should work on any device that supports WhatsApp, including both PCs and mobile phones. The WhatsApp Business API is platform-independent, meaning it can be used on any device that can run WhatsApp.
Remember, the Voiceflow agent is powered by the data you add. You can create a 'Chat' or 'Voice' agent and add data sources like PDFs, URLs, Text files to your agent. The more documents you upload, the better the answers your agent can provide.
In terms of controlling the conversation flow, Voiceflow provides a feature called 'Custom Actions'. This feature allows your Voiceflow application to stop at a Custom Action step and wait for the client application (in this case, WhatsApp) to send back an event. This can be used to control when the conversation continues or stops.
Please note that while I've provided a high-level overview, the actual implementation would require some technical knowledge and familiarity with APIs and coding. You can find more detailed information and instructions in the Voiceflow documentation.
fascinating-indigoOP•17mo ago
+ Facebook developer says I have to delete the wahtsapp business account and recreate a new one, what can I do, is it possible to backup, delete the account and then install the backup, has anyone tried this yet?
rare-sapphire•17mo ago
It’s a bit of a minefield getting setup on Meta sometimes. It took me lots of long nights of head scratching before I got it going. I think you can have 3 business accounts setup / linked against a normal Facebook account (might be wrong there). I was maxed out and had to delete a couple before I could setup a new one to use and run a WhatsApp bot through it. In the end though I just set up a second personal Facebook account as that was easier. I still don’t know why it let me do that though as I used the same phone number. Meta just make you jump through hoops endlessly. It’s pretty straightforward to set it all up though once you get through that gate. I’m assuming you know about using Flowbridge to do the VoiceFlow to WhatsApp integration? That’s definitely the smart move.
@MikeG Seems like a you question.
other-emerald•17mo ago
Im not entirely sure what your asking here, to stop the conversation? Could you elaborate?
Thanks for the FlowBridge shout out ❤️
Thanks for the tag @W. Williams (SFT) 😄
fascinating-indigoOP•17mo ago
I mean intervene in the conversation whenever the client wants
other-emerald•17mo ago
Ah right, that's currently in development for FlowBridge, should be released in the next weeks
fascinating-indigoOP•17mo ago
Thank you man, and you know if i can do that with voiceglow or any other platform?
other-emerald•17mo ago
VG does support human handoff ye 🙂
Not 100% sure if that counts for WhatsApp too though
conscious-sapphire•16mo ago
Hey, I'm builiding a whatsapp app, and managed to connect voiceflow to whatsapp.
Now, I want to capture voice messages from whatsapp.. and interpret it and act on it.
I saw a mention in the doc to use https://console.picovoice.ai/ to do so.
Can anyone help with some guidance?
other-emerald•16mo ago
Not sure on that, but https://landing.flowbridge.app supports voice notes out of the box (and other things like images, file uploads, etc)
Though if commited to your own implementation, i guess it would require like an API key for it or something
conscious-sapphire•16mo ago
Thanks @MikeG , will check this out