sunny-green•16mo ago
Problems with intent classification and linking of knowledge base with AI model
Hello,
I'm just about to launch my voiceflow AI assistant for service requests and unfortunately I'm having a few small problems with the intent classification as well as with the linking of the knowledge base with the AI model.
Could someone help me here?
I would appreciate any help
2 Replies
Sure, I'd be happy to help you with your intent classification and linking your knowledge base to your AI model in Voiceflow.
Let's start with intent classification. In Voiceflow, intents are used to jump from topic to topic in your assistant. For instance, if you have an "order pizza" topic in a food ordering assistant, you would start the topic with an intent step. Each pathway from a choice step is represented by an intent. When a user types a response, it's processed by the assistant to match to intents in the choice step, as well as any global intents defined in the assistant. If you're having trouble managing intents and utterances as the scope of your assistant grows, you might find the NLU model helpful. It provides intent confidence and intent clarity scores, which can help you improve the accuracy of your intent classification.
Now, let's move on to linking your knowledge base to your AI model. Voiceflow has three levels of priority when answering a user's question. The first is intents, which are designed to trigger based on specific questions. The second is the Knowledge Base, which is a collection of documents that power the Q&A of the Assistant. The third is a Global No Match, which is a last resort message if the Assistant cannot find an answer in the Knowledge Base. If you're having trouble linking your knowledge base to your AI model, it might be helpful to review how the Knowledge Base works with the assistant.
Remember, Voiceflow's Dialog API can use Voiceflow's NLU, or your own 3rd party or custom NLU to resolve intents. This flexibility can be beneficial when trying to link your knowledge base to your AI model.
I hope this helps! If you need more detailed information, I recommend checking out the Voiceflow documentation for managing intents and utterances, as well as the documentation for previewing and deploying your assistant.
sunny-greenOP•16mo ago
I mean combining the knowledge base with the AI model to build a conversational AI for service requests