ratty-blush•16mo ago
KB just not working today
Knowledge base is just not working today. every question fails even if the info is there. Please fix!!
17 Replies
I'm sorry to hear that you're having trouble with the Knowledge Base (KB). The KB works by leveraging documents and website data to power answers. When a user asks a question, the system determines which 'chunks' of information are similar to the question. These chunks, along with the question and custom instructions, are combined into a structured wrapper prompt, which is then sent to an AI model to generate an answer.
If you're finding that every question fails, it could be due to a few reasons:
1. Incorrect or Incomplete Data: The KB relies on the data you've uploaded. If the data is incorrect or incomplete, the KB may not be able to find the right answers.
2. Complex Queries: If the queries are too complex or ambiguous, the KB might struggle to find the right 'chunks' of information to answer the question.
3. API Key Issues: All requests to the Knowledge Base APIs require a Dialog Manager API Key. If there's an issue with the API key, this could cause problems. You can obtain the key by going to the Integration tab on the project where you've uploaded your data sources and clicking the "Copy API Key" button.
To fix the issue, you might want to review the data you've uploaded to the KB, simplify your queries, or check your API key. If the problem persists, it might be a technical issue that needs further investigation.
afraid-scarlet•16mo ago
I'm seeing the same thing on a project I'm working on with students. I've checked the URL's I've added to the KB, and they all are accurate and complete. When I created pdf's of them and uploaded those files, it worked, but not with the websites directly.
ambitious-aqua•16mo ago
There were some latent issues yesterday - we have resolved the majority of them. Can you confirm if you're still facing issues>
official-silver•16mo ago
@Daniel I can confirm the issue is still persisting. For me, I realized the issue at the worst possible time for me - right in the middle of a demo and I had absolutely 0 reason for my clients on why the the demo was breaking. This is extremely mission critical. Quite frankly one of the best parts of VF, but now its making me skeptical on in light of this breakage being a possibility in the future.
fair-rose•16mo ago
yes we are still facing issues
correct-apricot•16mo ago
Same here. I opened the following issue about 21 hours ago, and can confirm that the problem still exists. https://discord.com/channels/1079548823610871889/1237492604585906318
official-silver•16mo ago
So for some reason one of my response Ai steps works well and actually consumes tokens. The others still do not. I wonder if its something to do with the system/instructions/questions fields because they vary across my steps
ambitious-aqua•16mo ago
Hm okay reported this - team will take a look
provincial-silver•16mo ago
hi there, we have not seen any issues with KB on our side. Can you reach out to support@voiceflow.com with your .vf file and step(s) to reproduce with exact spot(s) in your project where the error is occurring? we'll take a deeper look cc: @Callum
official-silver•16mo ago
Do you know any reason why there would be no tokens included in the KB Query?
fair-rose•16mo ago
The problem was fixed when I used Haiku instead of Chatgpt in the Response AI option. I think the problem is with Chatgpt
Try with Haiku instead of Chatgpt.
Claude works without any problems in the same project. AI does not respond when Chatgpt 3.5 is connected, the conversation is ended
official-silver•16mo ago
@Creai Nice I'll check that out today
ratty-blushOP•16mo ago
Its still not workign for me either, both on gpt3.5 or on gpt 4
Will try claude
But this is very problematic from voiceflow, failing KB makes any bot literally useless
ratty-blushOP•16mo ago
Claude doesnt work either
fascinating-indigo•16mo ago
It's not working for me either. Here, I wanted the assistant to respond with an Airtable formula. For example: AND({brand}='Armani'). Yesterday, with Claude, it was working fine. But today, I'm getting those responses regardless of what model I choose.
fascinating-indigo•16mo ago
I had to change the Data source of the "Set AI" module from "Knowledge Base" to "AI Model", and put the information about the products inside of the prompt in order to make it work
ratty-blushOP•16mo ago
@Daniel pls help its not just me