stormy-gold•16mo ago
production instance down yesterday
I've sent multiple support requests since yesterday at 9am but we've gotten 0 responses. This is URGENT and HIGH PRIORITY. Please respond to our support request. We need to know when our production instance was down and why this happened. Thanks
12 Replies
I understand your concern and apologize for the inconvenience you've experienced. However, as a documentation agent, I don't have access to specific user data or the ability to check the status of individual support requests. I recommend checking the status of your production instance in your Voiceflow workspace. If you're still experiencing issues, you might want to review the logs for any errors or unexpected behavior.
As for why the production instance might have been down, there could be several reasons. It could be due to an issue with the server, a bug in the code, or a problem with the deployment process. It's also possible that there was a temporary issue with the Voiceflow platform itself.
To prevent such issues in the future, it's important to follow best practices for designing and deploying your projects. This includes testing your project thoroughly before deploying it to production, monitoring the performance of your production instance regularly, and updating your project as necessary to fix any bugs or improve its performance.
Again, I apologize for the inconvenience and hope this information is helpful. For more detailed assistance, please continue to reach out through the appropriate channels.
gradual-turquoise•16mo ago
@KimLooo
deep-jade•16mo ago
This should have been fixed yesterday - can you please provide more details?
@Aaron Briel
stormy-goldOP•16mo ago
So there was indeed an outage? We were seeing timeouts in post/get requests to various routes.
deep-jade•16mo ago
Yes there was an outage yesterday intermitedly between 2-5pm. The issues that we're aware of have been resolved - are you still facing issues?
stormy-goldOP•16mo ago
We saw the issues occur at around 9:30 CST.
Can you confirm that there was an outage at that time?
deep-jade•16mo ago
I am unaware of that, may have been the same issues that caused an outage at the time reported. Are you still facing the same issues and if so can you provide more details around it so we can investigate?
stormy-goldOP•16mo ago
What details do you need? Is it possible to move this to email via the support email thread?
We just saw 3 timeouts in 3 different pods. These were patch requests to the 'variables' route for specific users.
@Daniel ^
deep-jade•16mo ago
Whats your email or do you have the ticket number? I can escalate the ticket
stormy-goldOP•16mo ago
10755
deep-jade•16mo ago
Got it - following up
stormy-goldOP•16mo ago
Thank you