other-emerald•16mo ago
Can't import in knowledgebase
I suddenly can't input anything in the knowledgebase, some things i can, some things not.
Does anyone know how to fix it? Thanks in advance
5 Replies
Based on your description, it seems like you're having trouble importing certain plain text into the Knowledge Base. This could be due to a number of reasons. Here are a few steps you can take to troubleshoot the issue:
1. Check the Format of Your Text: Voiceflow's Knowledge Base supports various data formats including plain text. However, it's important to ensure that your text is properly formatted. If there are any special characters or formatting issues, it might cause problems during the import process.
2. Refresh Rate: In the Knowledge Base, you have the option to set a refresh rate for your data sources. This ensures that your information is up-to-date. If you've set a refresh rate, it's possible that the system is in the process of updating your data, which might temporarily prevent you from adding new information.
3. Data Source Status: The Knowledge Base provides real-time updates on the status of your data sources. If there's an issue with one of your sources, it might affect your ability to import new data. Check the status of your data sources to see if there are any issues.
4. Bulk Updates: The Knowledge Base allows you to perform bulk updates, which can streamline the process of managing multiple data sources simultaneously. If you're trying to import a large amount of data at once, it might be more efficient to use this feature.
5. Check Your Integrations: If you're importing data from an external source, make sure that your integrations are properly set up. You can manage your integrations by selecting the Integrations icon in the header of the table in the Knowledge Base.
If you've tried these steps and are still having trouble, it might be a more complex issue that requires further investigation. In that case, you might want to consider reaching out to the Voiceflow community for additional help. They might be able to provide more specific advice based on their own experiences with the platform.
other-emeraldOP•16mo ago
None of this seems to be the problem
ratty-blush•16mo ago
I've been struggling with the same problem for 2 days. No support or response from Voiceflow.
other-emeraldOP•16mo ago
Ahh that is most annoying, I hope they fix it soon.
multiple-amethyst•16mo ago
Same here. I think it's a larger issue than they realize.