sensitive-blue•16mo ago
Can't import in knowledge base
I suddenly can't import anything in the knowledge base. It changes sometimes I can put something in and then the other moment the same thing won't import. I spoke with someone who has the same issue since 2 days. I need to deliver a bot quickly. How can I fix this or will it be dealt with? Thanks in advance.
2 Replies
I'm sorry to hear that you're experiencing issues with importing data into the Knowledge Base. This could be due to a few reasons.
Firstly, ensure that the data you're trying to import is in a supported format. Voiceflow's Knowledge Base supports various data formats and sources, including URLs, plain text, sitemaps, PDFs, Docx, and others.
Secondly, check the size of the data you're trying to import. If the data is too large, it might cause issues with the import process.
Thirdly, it's possible that there might be a temporary issue with Voiceflow's servers. If this is the case, the issue should be resolved soon.
Lastly, you might want to check the refresh rate settings for your data sources. You can set the refresh rate for your data sources by selecting the desired data source and choosing from options 'Never', 'Daily', 'Weekly', 'Monthly' based on your information needs.
If you've checked all of these and you're still having issues, it might be a bug. In this case, please report the issue to us so we can investigate and resolve it as soon as possible.
I hope this helps! If you have any other questions or need further clarification, don't hesitate to ask.
sensitive-blueOP•16mo ago
I think it is a problem in the servers or a bug then.
How can I report the issue?