dependent-tan•16mo ago
No transcripts with API Dialog interact
When i trigger the Interact API the transcripts of that chat doesnt appear
1 Reply
When you trigger the Interact API, it sends a request to advance the conversation session with your Voiceflow project. However, it doesn't automatically generate transcripts of the chat. Transcripts are a separate functionality in Voiceflow that provide a turn-by-turn record of each user interaction, including the utterances used and intents.
To create a transcript, you need to use the
PUT /api.voiceflow.com/v2/transcripts endpoint. This endpoint records a conversation between a user and a Voiceflow assistant. The transcript includes fields such as 'os', 'browser', and 'device' to record additional metadata.
If you want to export the transcript dialogs, you can do so in CSV format using the GET /developer.voiceflow.com/reference/get_transcripts-projectid-transcriptid-export endpoint.
Remember, the Interact API and the Transcripts functionality are separate. The Interact API is used to advance the conversation session, while the Transcripts functionality is used to create and manage transcripts of those sessions.
For more information, you can refer to the following documents:
1. Voiceflow Developer API Reference
2. Voiceflow Documentation on Transcripts
Please note that these are general instructions and you may need to adjust them based on your specific project and use case.